Terms & conditions
To get started on your website we charge a $750 one time fee to design, set up, and develop your new website. Your monthly hosting of $75mo will start on the first day of the month following the day you sign up. It will continue monthly on the first day of the month until you cancel it. You have 30 days to make sure you are 100% satisfied with your new website for a full refund if you are not. After the initial 30 day period, your hosting and maintenance service can be terminated at any time but no refunds will be issued for monies already paid. Our website and hosting package is in combination with each other. We do not build websites that we do not host. That is how we are able to offer such a low development fee.
If payment fails for your monthly hosting, our system will attempt to collect payment until the 5th of the month. If no payment is obtained your website will be made inactive. If no payment is received by the end of the month your website will be taken down.
Your email addresses are connected to your monthly hosting & maintenance plan. You are able to cancel your monthly plan at anytime, but it will also cancel your email addresses. However, they can be transferred to your new hosting provider. We will be happy to walk you though that if the time should come.
If you have us purchase your domain name it will be hosted by us. Even though we purchase the domain name and technically own it, we acknowledge that the domain name belongs to you. In the event you decide to cancel your service with us we will be happy to transfer your domain name to the hosting provider of your choice. Please keep in mind there is a 60 day waiting period between transfers of any domain name. So if you sign up with us on June 1st and we have purchased a domain name on your behalf – then you decide to cancel on July 1st – the transfer would not be able to take place until August 1st. However, you can still change hosting and we can point your domain to your desired hosting company until the transfer is permitted. These are ICAAN rules not ours. Visit iCann.org for more information.
Our business hours are Monday thru Friday from 8am to 5pm Mountain standard time. We do our very best to address all of our customers concerns immediately – or within 24 hours. We usually do not respond to texts, emails, or phone calls, outside of business hours. Including weekends. and holidays.
We can be reached by a phone call or text @ 909-968-0102, email: email@example.com, or on our instagram page: @proquestwebdesign. – If any of this contact information should change in the future, current information can always be found on our website (proquestwebdesign.com), in our monthly newsletter, and on every monthly communication you receive reminding you of your up-coming subscription payment as well as your monthly receipt.
There is a link to the client portal on our website. It is located in the bottom footer section. It is called: “Manage Billing.” In this portal you are able to change your credit card on file as well as cancel your monthly hosting and maintenance service with us. It is not a portal to facilitate changes to your website.
If you wish to make any updates or changes to your website, please visit our website and click on “Website Maintenance Request”. It is located in the bottom footer section. Please allow 72 business hours for the changes to be completed. Weekends and holidays are not included.
By clicking submit on the next page you agree to our Terms & Conditions of the services we offer.